IMS2.0 is a new fully functional version of the popular lightweight web-based bug-tracking system. IMS can be applied to a broad range of problems related to tracking various events in the life cycle of a product >>>

IMS2.0 - Incident Management System - is a new fully functional version of the popular lightweight web-based bug-tracking system.

IMS can be applied to a broad range of problems related to tracking various events in the life cycle of any product, be it a software system or a sophisticated technical product, and in any phase (from engineering to after-sale service).

IMS is used by numerous companies to track software bugs and feature requests, and it has been found to be a convenient tool for communicating with other company employees as well as with customers on the opposite side of the globe.

IMS has inherited all the advantages of web applications: easy access from any computer with Internet access, a standardized easy-to-use HTML interface, HTTPS security and so on.

The main advantages of the system are:

• Professional-looking web-based user interface supporting access for multiple users and allowing flexible customization for each user;
• Multilingual interface;
• Customizable access levels to support a wide range of possible user roles to manage, to see or to process data;
• Flexible system of indicators to track and manage requirements;
• Intelligent report generation system;
• Adjustable e-mail notification system;
• Security features with extensive use of data encryption and control of function and data access by product and role;
• Comprehensive administrative functions.

The basic functions include the following:

• Supporting the entire life cycle of a request: creating a request, accepting it for processing, adding documents and comments, and finally implementing and closing it;
• Accessing and sorting the database using diverse criteria, as well as creating customized, easy-to-use data representations;
• Quick access to the representations frequently requested by the user;
• Presenting summary information and statistics, providing quick access to the most important, recent, oldest, etc. requests; maintaining a detailed history of the request providing a comprehensive description of its life cycle.

Now the most of feedbacks and requests we get from LEDAS software outsourcing service company, which initially asked us to create IMS). That is why IMS become better each year.